Tenant Respect and Duties

Respect the vacation and beach, respect the home, respect the neighbors! Our mission is to provide every guest, even guests of other companies, a vacation to remember and love, we need your help!

Tenant Duties: You agree to comply with the rules and requirements contained herein and respect the maintenance of the rental, including but not limited to, the following:
 

• Have fun at the beach!

• Have fun in the home:

• Respect the neighbors, follow the noise ordinances, and observe the HOA requirements. We want everyone to have a good time!
• Don’t deliberately or negligently destroy, deface, damage or remove any part of the rental or render the smoke detector or pool alarm inoperable, if applicable. Safety is important to us!
• Dispose of all ashes, rubbish, garbage and other waste in a clean and safe manner, please recycle. We love our environment! 
• Maintain the rental as clean and safe as conditions permit, and cause no unsafe or unsanitary conditions in the common areas. We respect all guests!

• Have ownership by being responsible for all damage, defacement, or removal of any property inside the rental that is in your control unless the damage, defacement or removal was due to ordinary wear and tear, acts of the Owner or Agent, defective products supplied or repairs authorized by the Owner, or natural forces. Notify us, Destin Luxury Beach Rentals (DLBR) in writing of the need of replacement of and/or repairs to a smoke detector and replacing the batteries as needed during your stay. An email works: maintenance@destinluxurybeachrentals.com
• We respectfully request that you remember you are staying in someone’s home during your vacation; please treat it with the care you would your own.
• Respect the vacation and beach, respect the home, respect the neighbors!

NOISE ORDINANCE – Quiet time for all properties is 10:00 P.M. until 7:00 A.M., in conjunction with Florida county ordinances. Please be considerate of your neighbors. Radios, stereos, and all other musical or entertainment devices will be played in compliance with the decibel level. The decibel levels cannot exceed fifty (50) decibels between the hours of 10:00 P.M. and 7:00 A.M. outdoors. Music played inside may not be heard outside of the property with the doors and windows closed. At 10:00 P.M. all guests not staying at the property need to depart from the premises. Fifty (50) decibels is the equivalent to ambient music or a conversation.

FALSIFIED RESERVATIONS – Any reservation obtained under false pretenses will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will result in immediate eviction or denial of access to the property. Homes / Condos rented must be occupied by the guests listed on the reservation and may not be sublet. 

FURNISHINGS – Our vacation rentals are individually owned and furnished. Please do not rearrange the furniture, take items outside that are a part of the interior decor, or move items from one unit to another unit. Units may have one or more lockers/ closets that are reserved for storage of the owner’s property. These lockers/closets are NOT included in the rental.

PARKING – Parking is allowed in your designated area ONLY. Some properties allow only two (2) vehicles, no boats, watercrafts or RVs. Specific properties have vehicle restrictions. Please ask about allowed parking for your accommodations, especially if you are taking a multi-family vacation, traveling with leisure craft, or will be parking more than two vehicles at your vacation residence at any time during your stay. HOAs will fine the tenants if found to be in violation. In the event these fees are assessed to DLBR, DLBR will charge the credit card on file with and add an administrative fee of $50.
 

Check-In and Check-Out

CHECK-IN TIME is 4:00 P.M. CST; CHECK-OUT is 10:00 A.M. CST. Due to our high standards of cleanliness, ABSOLUTELY NO early check-in or late check-out. We require this time to ensure the rental is ready for our guests and your enjoyment. 

Additionally, there may be occasions in the busy season where management will have to delay check-in to ensure rentals meet our standards. We ask for your patience and suggest that you have alternate plans available between 4:00 P.M. and 6:00 P.M.

Please remember there is absolutely NO parking in the driveway for unloading of personal items prior to check-in. We have our inspectors, service, maintenance, and cleaning personnel that need unrestricted access to the home up until that time.

A full-day rent charge will be assessed if the guest does not check-out promptly at 10 A.M. Attempted check-in or entry to the rental prior to check-in will result in your responsibility for any damages prior to our inspection and any repairs necessary will be billed at emergency hourly rates. 

DLBR will notify you when your rental is ready.

It is the guests responsibility to ensure you have removed all personal belongings from the rental prior to check-out.  Please check all drawers, bedding, etc. before leaving.  DLBR is not responsible for any items missing or left behind.

Pool Rules

POOL POLICY – Diving or jumping into the pool or hot tub may result in head, neck, or spinal injuries. The renter ACCEPTS all risks of the pool or hot tub and specifically agrees that no minor will swim unaccompanied by an adult. 

Glass is not permitted in pool or hot tub areas. If broken glass is found around the pool or hot tub areas it is cause to have to drain the water, clean and refill to ensure the safety of future guests. A $500 fine will be assessed.

Community or condominium pools or hot tubs are not controlled or maintained by DLBR, and therefore DLBR cannot be held responsible for any inconvenience resulting from the pool or hot tub. 

Pools and hot tubs have electrical/mechanical components. These components can sometimes malfunction. DLBR, its Vendors, and the Homeowner cannot be held responsible for any malfunctioning pool or hot tub. Please inform us as soon as possible if your pool or hot tub is not working properly. No compensation will be given for a malfunctioning heater. 

DLBR will do everything in its power to rectify any problems with malfunctioning equipment as quickly as possible. A fee is required to heat private pools and spas and must be added 7 days prior to your arrival date. 

Elevator Rules

Policy – Obey the weight limits and age restrictions on the elevator. Maintenance calls due to not complying with the limits and policy will be billed to the guest. 

The elevators are available for your convenience and most importantly with access for people requiring assistance.

These elevators can malfunction if guests abuse the intended use, absolutely no children on elevators unsupervised! Misuse can result in damage or guests being trapped in the elevator. In the event of people being trapped in the elevator, call 911. 

You are responsible for your guests and responsible for damages. Please operate with care!

Weddings and Events

Our homes are great for weddings, reunions, and corporate events. We’re happy to help facilitate your plans!

WEDDINGS / EVENTS – All weddings and/or large events must be pre-approved by DLBR. 

A $500 event fee will be assessed for any weddings or events and a permit will be obtained by the guests. Email us at rentals@destinluxurybeachrentals.com and we’re happy to help.

All events must meet local restrictions, HOA rules, and follow noise restrictions. 

The guests are responsible for any permits necessary for beach weddings. 

Absolutely no more than 30 persons are permitted to be on the property after 10 P.M. 

Non-compliance of these rules and regulations may result in immediate eviction.  DLBR reserves the right to charge an evicted guest an eviction fee of up to $2000.  DLBR can provide a list of venues that will allow larger gatherings. Events of 1-75 people will require a $500 permit. Events of 76+ people will require a $1000 permit.

No-Smoking

All properties are NON SMOKING. Up to a $2,000.00 fee will be assessed if the property is found to have smoke damage (smell, burns, trash). 

If guests choose to smoke outside, all cigarette / cigar butts must be removed off property. If butts are found on or around the property, up to an additional $2,000.00 fee will be assessed for emergency after hour cleanup and remediation. 

Pet Friendly and Service Animals

PET FEES - A maximum of 2 dogs are permitted in select pet friendly rental homes. There is an additional $150 fee per dog. These costs cover the additional cleaning and time spent to remove pet hair / odor from the home.  Please note, it is the guests' responsibility to remove all animal waste.  If animal waste is found at the property after departure, an additional cleaning fee will be assessed and charged to the guest.

SERVICE ANIMALS - DLBR is committed to providing reasonable accommodations to protect the rights of guests with disabilities to bring service animals or emotional support animals under the terms of The Fair Housing Amendments Act of 1988, Section 504 of the Rehabilitation Act of 1973, and Title II of the Americans with Disabilities Act. If a guest needs a service animal or emotional support animal to ease the symptoms of a disability (as defined under the above Acts), he or she should request a reasonable accommodation, in writing, from DLBR at the time of their reservation or as soon as possible. The guest should include a note from his or her service provider, such as a doctor or therapist, verifying the need for the support animal. Guests need not disclose the details of their disability, nor provide a detailed medical history. 

Guests who violate this pet policy will be charged up to an additional $500, plus the expense of any necessary cleaning. Violations may result in immediate eviction.  DLBR reserves the right to charge evicted guests an eviction fee of up to $2000. 

Age requirements and Family Rentals

Family Rentals! All of our vacation homes are family rentals ONLY. The total number of persons allowed in the unit at any time is restricted to the limit stated for that property. No units will be rented to vacationing students or young adults (under 25) who are unaccompanied by a responsible parent or guardian. 

AGE REQUIREMENT – No reservations will be made to people under the age of twenty five (25) who are unaccompanied by a responsible parent or guardian.

During the spring break season, we require one parent for every four persons under the age of 25. A PARENT MUST BE STAYING IN THE UNIT AT ALL TIMES. Our rentals are MONITORED for violations of this policy by random management visits. 

Underage drinking and/or partying are NOT ALLOWED in any of the rentals. 

RESERVATIONS MADE UNDER FALSE PRETENSES ARE NULL AND VOID AND CHECK-IN WILL NOT BE ALLOWED. 

Non-compliance of these rules and regulations will result in immediate eviction according to Florida Statute 509-141.  DLBR reserves the right to charge evicted guests an eviction fee of up to $2000.  Any damages will be billed to the credit card on file.

Fees and Payments

PROCESSING FEE – A processing fee is automatically added to each reservation for the processing of your reservation and is non-refundable upon cancellation.

CLEANING FEE – A housekeeping fee is automatically added to all reservations regardless of the number of nights booked. The fee will vary depending on the size of the property. This is applied for cleaning and laundry services upon departure. To avoid an extra cleaning charge: remove trash, wash the dishes, and leave the property in a neat and orderly condition. A $75 garbage removal fee will be assessed if garbage is not removed from the house at time of check-out.  

INCLUSIVE FEES – Rates already include a one-time linen/towel setup. Amenity fees are included in the rental rate if your rental requires them.

NIGHTLY RATES - All nightly rates are locked in at the time of booking and will not be changed.  Our pricing structure is based on dynamic pricing and rates can fluctuate daily based on variables.  

ALL FEES on each reservation are locked in at the rate shown at the time of booking and will not be changed.  

DAMAGE DEPOSIT - A damage deposit is required, as noted on the Reservation Confirmation. This damage deposit will be secured as a hold on a credit card prior to check-in. The damage deposit may be used to pay amounts due not covered under the terms of these policies. The credit card hold will be released after check-out, provided there is no damage for which the renter may be liable. In lieu of this deposit, renters have the option to purchase a Vacation Rental Damage Protection Plan which is detailed below. The cost of that plan is $70.

ASSESSMENTS – If any keys, entry devices, or remotes are lost or misplaced, the following fees will be assessed: $25 per door key, $75 per electronic fob key, $75 per community amenity pass, $50 per remote, up to $85 per wristband, and $75 per garage door opener.

ADVANCE PAYMENT – Upon booking, an advance payment of 50% of the rent and all taxes is required in addition to the Damage Protection Plan, Travel Insurance, and applicable fees. Accepted payment methods are check, VISA, MasterCard, Discover and AMEX. 

FINAL PAYMENT – The final BALANCE is due 60 days before your arrival date. If you are booking within 30 days of the arrival date, a personal check will not be accepted – only credit card, money order, electronic check or cashier’s check. The final balance will be processed using the card on file unless another payment arrangement was made prior to the 60 days before arrival date.

Protections and Insurance

Vacation Rental Damage Protection (G-20VRD) 

As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. 

If purchased, the policy will pay a maximum benefit of $3000. Any damages that exceed $3000 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000. Certain terms and conditions apply. 

Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy here: https://www.csatravelprotection.com/certpolicy.do?product=G-20VRD. 

The Vacation Rental Damage Protection can be purchased up to, and including, check-in. By submitting payment for this plan, you authorize and request Customized Services Administrators, Inc. d/b/a Generali Global Assistance & Insurance Services to pay directly PCM Management Services, Inc. d/b/a Destin Luxury Beach Rentals any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact DLBR directly if you do not wish to participate in this assignment.

Guest Protect Travel Insurance (G-330CSA)

Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for the loss of prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. Trip Cancellation and Trip Interruption coverage is available for events such as a sickness or injury of yourself, family member or traveling companion; flight delays due to adverse weather; interruptions of road service; terrorist acts; and mandatory evacuations.  Trip Insurance fees are not non-refundable after 10 days from the purchase date.

The plan also includes other valuable coverages such as Medical and Dental, Baggage, and Emergency Assistance and Transportation in addition to useful services such as identity theft, concierge and 24/7/365 emergency assistance. We strongly recommend you purchase this valuable protection. Additional terms and conditions apply; please read your Description of Coverage/Policy carefully and contact Generali Global Assistance at 866-999-4018 with coverage questions.

You can review the Description of Coverage or Insurance Policy here: https://www.csatravelprotection.com/certpolicy.do?product=G-330CSA

Cancellations and Storms

CANCELLATIONS – Cancellations made after the time of booking will be non-refundable. The loss can be avoided if meeting the Guest Protect Travel Insurance coverage and the reason for cancellation is covered under their travel insurance policy.  Should you have to cancel your reservation, please notify us immediately of any cancellation requests. DLBR, at it's sole discretion, reserves the right to refund a reservation due to unprecedented situations.  However, both the full processing fee and the tax assessed for that fee are non-refundable.

MONTHLY RESERVATION CANCELLATIONS – Monthly renters must cancel one hundred twenty (120) days prior to check-in. Monthly renters who make a change that results in a shortened stay must also be made at least one hundred twenty (120) days prior to check-in. 

CHANGES TO YOUR RESERVATION – Any changes made to the reservation will be treated as a cancellation and is non-refundable. 

HURRICANE/TROPICAL STORM EVACUATIONS - Our policies regarding mandatory hurricane and tropical storm evacuations are wrapped into the Travel Insurance option, we highly recommend purchasing this option which is administered by Generali Global Assistance.

Occupancy and Stay Length

MAXIMUM OCCUPANCY – The maximum number of guests for each property is limited to a specific occupancy per home. Exceeding the maximum occupancy will result in immediate eviction.  DLBR reserves the right to charge evicted guests an eviction fee of up to $2000.  Additionally, no more than 30 persons are allowed on any property at any time unless otherwise approved with an event fee and permit. 

Maximum Number of Guests. The allowable occupancy for the rental property is based on the following sleeping arrangements:

• Number of bedrooms and typically two people per full, queen, or king bed.
• Two persons per sleeper sofa
• One child under age 16 per twin bunk bed

Guests who exceed the maximum occupancy are subject to immediate eviction.  DLBR reserves the right to charge evicted guests an eviction fee of up to $2000. 

MINIMUM STAY – Longer minimum stays may be required during peak seasons or holiday periods. If a rental is taken for less than three days, the guest will be charged the three-night rate. ALL PROPERTIES REQUIRE A 3 NIGHT MINIMUM STAY. 

Miscellaneous and FAQ

ADVERTISING ACCURACY - DLBR strives to accurately describe each property either verbally, in writing or by pictures. Rental homes are an ever changing environment which are constantly updated and upgraded. We cannot be held responsible for any possible inaccuracies in these descriptions or pictures.

ACCOMMODATIONS - We will reserve for you the specific unit selected at the time of your reservation upon the receipt of your deposit and signed Agreement. Notwithstanding DLBR efforts, if the specific unit reserved is unavailable for any reason, guests will be limited to a full refund, or similar accommodation at their election. In no event will DLBR be responsible for any direct or indirect costs, expenses, fees or other consequential damages resulting from the unavailability of a specific accommodation. 

NO DAILY MAID SERVICE – While linens and bath towels are included in the unit, daily maid service is not included in the rental rate; however, it is available at an additional rate. 

• Linens/Towels/Supplies. Although linens are furnished, please bring your own beach towels and beach blankets, as linens are not to be removed from the unit. 
• Daily cleaning service is offered under the guest services at an additional cost. 
• Guests will need to provide their own paper items and cleaning supplies. 
• An initial set of sample amenities such as toilet paper, paper towels and soaps are provided, however, additional amenities are the responsibility of each guest.

UNFORESEEN MAINTENANCE - Although DLBR performs in depth home inspections prior to arriving guests, it is possible that an unforeseen issue can arise.  As with any home, everyday appliances and other working components of a home can suddenly, and without warning, fail to work properly.  In the event such a situation should arise during your stay, DLBR will attempt to rectify the situation in a speedy manner and provide a temporary solution if needed and one is available.  For these reasons DLBR does not provide refunds for unforeseen circumstances but does make every effort to remedy the situation as quickly as possible while also making every effort to keep the inconvenience at its lowest impact to you and your guests.  Please report any maintenance concerns to DLBR as soon as possible.

• REFRIGERATORS:  VERY IMPORTANT!  When you arrive, it is important that you do not overfill the refrigerator when loading it for the first time.  It can take a refrigerator up to 12 hours (in some cases 24) to reach the set temperature after having been emptied by departing guests, opened for cleaning, and then filled by arriving guests.  Please do not add in any nonperishable items when first loading, instead wait several hours before adding items such as water bottles, sodas, etc. and remove any unnecessary packaging when possible.  This will avoid any temperature issues and keep food from spoiling.  Refunds will not be issued for loss of food due to not following these guidelines.

NEIGHBORHOOD RULES/HOA – Most homes located in residential neighborhoods are controlled by a Homeowner Association. These associations have very strict rules that must be respected. Most violations warrant a fine that the guest will be responsible for paying but can also result in eviction. 

Many rental properties prohibit the onsite parking of recreational vehicles, personal watercraft (boats, trailers, jet skis, etc.) and/or restrict the number of motorized vehicles per rental unit. Many also prohibit parking on the street, more guests than the max occupancy and excessive noise. These requirements will be provided to you at check-in or upon inquiry.

Liability Waiver

Owners and Managers of this property are not liable for loss, damage of property, injury to me or my guests during my stay on the premises. 

 I hereby release, waive, discharge and covenant not to sue the owners of this property, its officers, staff, agents, or employees for any liability, claim and or cause of action arising out of or related to any loss, damage or injury, including death that may be sustained by me or to any property belonging to me arising out of the use of the house or property. 

Indemnification: Guest & their party agrees to indemnify and hold harmless PCM Management Services, Inc. d/b/a Destin Luxury Beach Rentals and its employees, from and against all claims, suits, damages, costs, losses and expenses arising from injury to any person or property occurring on or about the Property.